One Trip, One Workspace — Why We Built HeavyHaul Agent

Watch one oversize load travel from Houston to Chicago and you'll see the real problem with heavy haul. It isn't the permits — the permit offices do their job. It's that the information about the trip is scattered across six inboxes.

The broker has the rate con. The dispatcher has the permits — in email. The driver has photos of some of them on a phone. The customer has questions nobody can answer without three calls. And when something changes, everyone finds out in a different order.

The idea: the trip is the workspace

HeavyHaul Agent starts from one rule: every load gets one shared page, and everything about that load lives there.

• The rate confirmation and every state permit, in one document list
• The people — broker, dispatcher, driver, pilot — each invited with a role on this trip
• The warnings — dimension mismatches, expirations, curfews, escort requirements
• The chat — one conversation the whole trip can see, including the AI's answers
• The history — who did what, when, from intake to completion

No more "which email was that in?" The trip link is the answer.

Broker-first, by design

We're rolling out with brokers first, because brokers feel the visibility gap hardest: after handing a load to a carrier, they're often blind until something goes wrong. Each broker gets a personal intake link. A carrier opens it, uploads the rate con, chooses whether to upload existing permits or order new ones — no account required to submit. From that moment, the trip exists, and everyone invited works from the same page.

AI that stays inside the trip

The assistant answers questions from that trip's permits and provisions — one trip, one context, never mixed with another truck's paperwork. Ask about one state or the whole journey; every answer is visible to the team and can be rated, so the assistant keeps getting better at the questions heavy-haul actually asks.

And one line we repeat everywhere, because it matters: the official permit and its provisions remain the controlling documents. The workspace exists so that following them is easier, not optional.

Where it's going

Trip workspaces, shared chat, and permit warnings are live for our pilot group today. Next: mobile-first driver views, location-aware warnings for the state you're actually in, and one-click visual routes. If you run oversize loads every week and want in, join the pilot — we're onboarding a small group of brokers and carriers now.