{
  "session_id": "2026-04-17",
  "guild_id": "1409989348576723047",
  "channel": "Processing Room 1",
  "started_at": "2026-04-17T12:58:03.589Z",
  "ended_at": "2026-04-18T03:59:20.270Z",
  "duration_seconds": 54076,
  "finalized": true,
  "updated_at": "2026-04-18T03:59:20.272Z",
  "entries": [
    {
      "timestamp": "2026-04-17T13:02:34.161Z",
      "username": "Eric Werner",
      "text": "Hello. Hello. Good morning. Okay. I just responded."
    },
    {
      "timestamp": "2026-04-17T13:02:34.528Z",
      "username": "Youcef",
      "text": "Hi. I see we have an email from the Atlas. I'm, creating that."
    },
    {
      "timestamp": "2026-04-17T13:03:04.127Z",
      "username": "Eric Werner",
      "text": "For one from Ohio to New York, from Stata. They were asking about weekend travel from Ohio to New York. I just responded to them. New York has only weekend travel. Okay. Perfect. And I have to go cancel 7 41. 7 41. Here we go."
    },
    {
      "timestamp": "2026-04-17T13:04:04.163Z",
      "username": "Youcef",
      "text": "Great. I'm creating this 3 97 then."
    },
    {
      "timestamp": "2026-04-17T13:05:04.201Z",
      "username": "Eric Werner",
      "text": "Okay. I have to go start buying permits. I have towels, a 16. I have to go buy South Carolina. They didn't buy yesterday."
    },
    {
      "timestamp": "2026-04-17T13:05:34.786Z",
      "username": "Youcef",
      "text": "Yeah. I'm creating this tour seven seven 99 process also."
    },
    {
      "timestamp": "2026-04-17T13:08:04.323Z",
      "username": "Eric Werner",
      "text": "Oh, shit. Okay. I don't know why they came by Ohio for this 02:17 last night. I mean, there were, like, 20 people"
    },
    {
      "timestamp": "2026-04-17T13:08:34.110Z",
      "username": "Youcef",
      "text": "What time? Is our client requesting it? Why late night or when was this order created? Maybe after seven."
    },
    {
      "timestamp": "2026-04-17T13:08:34.224Z",
      "username": "Eric Werner",
      "text": "None of them did it. Yeah. The driver's waiting for them. Of course. They posted that yesterday at night. No. It was they they sent it, on time. They sent it on time."
    },
    {
      "timestamp": "2026-04-17T13:09:04.382Z",
      "username": "Eric Werner",
      "text": "Twenty minutes before closing, but we still could buy at least the first two permits to get the Skyrick cone. Oh, of course, on your you finish your shift early. I don't know"
    },
    {
      "timestamp": "2026-04-17T13:09:34.304Z",
      "username": "Eric Werner",
      "text": "About this. Can I have to talk with the guys? Hello, Manuel. Hi."
    },
    {
      "timestamp": "2026-04-17T13:10:34.126Z",
      "username": "Eric Werner",
      "text": "Ahí le contesto yo a"
    },
    {
      "timestamp": "2026-04-17T13:11:05.123Z",
      "username": "Eric Werner",
      "text": "No, BSP en febrero."
    },
    {
      "timestamp": "2026-04-17T13:11:34.422Z",
      "username": "Eric Werner",
      "text": "Josef Michigan still with, with restrictions. Right? Weight restrictions? On soft note?"
    },
    {
      "timestamp": "2026-04-17T13:11:34.534Z",
      "username": "Youcef",
      "text": "Well, don't know what to say about that. Right? Yeah. But only on the North here. It's on the South. Look at the announcement in this"
    },
    {
      "timestamp": "2026-04-17T13:12:04.004Z",
      "username": "Eric Werner",
      "text": "Ok. Estoy con prioridades, I mean, no no puedo"
    },
    {
      "timestamp": "2026-04-17T13:12:04.234Z",
      "username": "Youcef",
      "text": "Good. I'll I'll send you this, this photo here. It's only on this, slide."
    },
    {
      "timestamp": "2026-04-17T13:12:04.263Z",
      "username": "Manuel Gandara",
      "text": "Hi. ¿Les trato de no el de? Ok. ¿Y después te puedo preguntar por unos permisos, a ver si ya están?"
    },
    {
      "timestamp": "2026-04-17T13:12:34.990Z",
      "username": "Eric Werner",
      "text": "Saludos."
    },
    {
      "timestamp": "2026-04-17T13:13:34.138Z",
      "username": "Youcef",
      "text": "You can assign me, Eric. I I finish this out last eight sixty, I mean."
    },
    {
      "timestamp": "2026-04-17T13:13:34.249Z",
      "username": "Eric Werner",
      "text": "Okay. Tabus, 817 816, sorry."
    },
    {
      "timestamp": "2026-04-17T13:14:04.150Z",
      "username": "Youcef",
      "text": "K. So that you're asking? Oh, this is a okay. This is the super low from yesterday. Okay. I told them to see about that actually."
    },
    {
      "timestamp": "2026-04-17T13:14:04.198Z",
      "username": "Eric Werner",
      "text": "Yeah. But we have, South Carolina. We should buy the amount of review states. It's on the comments. I don't know why we didn't also do that yesterday."
    },
    {
      "timestamp": "2026-04-17T13:14:34.596Z",
      "username": "Eric Werner",
      "text": "I don't know if he had problems with with his power or what. Okay."
    },
    {
      "timestamp": "2026-04-17T13:14:34.819Z",
      "username": "Youcef",
      "text": "Let me see. Okay. I'll handle this all load, and it's, it's a simple load. I'll handle this whole thing."
    },
    {
      "timestamp": "2026-04-17T13:16:04.251Z",
      "username": "Eric Werner",
      "text": "Good morning."
    },
    {
      "timestamp": "2026-04-17T13:32:04.558Z",
      "username": "Manuel Gandara",
      "text": "Dale, tranqui, tranqui. Sorry, tengo una consulta, porque estoy tratando de buscar unos permisos. ¿Hay más de una cuenta de enojado?"
    },
    {
      "timestamp": "2026-04-17T13:32:34.303Z",
      "username": "Eric Werner",
      "text": "No, hay una sola. Fíjate si está en el carrito. Buenísimo. ¿Tenés tarjeta? Podés, sí, podés comprarlo con Score."
    },
    {
      "timestamp": "2026-04-17T13:32:34.379Z",
      "username": "Manuel Gandara",
      "text": "Porque no estoy pudiendo buscarlo por el, ni por el permit ID, tampoco me aparece dentro de Stratton. Sí, me están en carrito. ¿Eso quiere decir que está aprobado?"
    },
    {
      "timestamp": "2026-04-17T13:33:04.737Z",
      "username": "Eric Werner",
      "text": "Del, sin necesidad de tarjeta de crédito. No necesitas tarjeta, solamente necesitas apretar el clic de seleccionarlo, purchase, escrow, te va a decir cuánta plata tenemos en la billetera digital y lo compra directamente, si consigue el número de coso, de unidad."
    },
    {
      "timestamp": "2026-04-17T13:33:05.290Z",
      "username": "Manuel Gandara",
      "text": "Comprar, no sé, porque nunca aprendí y no te hago tarjeta de crédito. No, no está."
    },
    {
      "timestamp": "2026-04-17T13:33:34.309Z",
      "username": "Youcef",
      "text": "Can you, take the call, please, Manuel? Or you mean to check it? You don't receive any call or no? I'll check her. I'm checking it."
    },
    {
      "timestamp": "2026-04-17T13:33:34.538Z",
      "username": "Eric Werner",
      "text": "The call."
    },
    {
      "timestamp": "2026-04-17T13:33:34.829Z",
      "username": "Manuel Gandara",
      "text": "Escor no me dice nada. Pay for verify permits. What? Sorry? Sorry."
    },
    {
      "timestamp": "2026-04-17T13:34:04.113Z",
      "username": "Eric Werner",
      "text": "Deme un segundo, dame un segundito, Manuel, que esté con con algo bastante urgente, y si no pudiste hasta que termine, te doy una mal."
    },
    {
      "timestamp": "2026-04-17T13:37:04.137Z",
      "username": "Eric Werner",
      "text": "No, estamos solamente nosotros, mami."
    },
    {
      "timestamp": "2026-04-17T13:37:04.248Z",
      "username": "Manuel Gandara",
      "text": "Le abrió el centro. Ahí está, no, él ya lo hizo. ¿Alguien está cargando los permisos de Stratán? Sí, por eso. No, no, porque yo no cargué de Pensilvania y está cargado, y acabo de cargar el de Ohio."
    },
    {
      "timestamp": "2026-04-17T13:37:34.229Z",
      "username": "Youcef",
      "text": "Okay. I'm back. No. No one. It towers. Stratton called me right now. 1212. They I sent them the emails. I sent them the permits. I, pulled them all right now. Refresh."
    },
    {
      "timestamp": "2026-04-17T13:37:34.365Z",
      "username": "Manuel Gandara",
      "text": "Hey, Joseph. You are, with Stratton? Stratton. Oh, I I just, upload the Ohio permit."
    },
    {
      "timestamp": "2026-04-17T13:38:04.427Z",
      "username": "Eric Werner",
      "text": "Yeah."
    },
    {
      "timestamp": "2026-04-17T13:38:04.841Z",
      "username": "Manuel Gandara",
      "text": "Okay. No. I didn't get because I am I think I'm just, like, the last one or one of the last one that, gets a goal."
    },
    {
      "timestamp": "2026-04-17T13:38:34.276Z",
      "username": "Youcef",
      "text": "So you did you didn't get that call? You have a number. Right? Yeah. But you should get these, these calls. I'm not sure why you didn't get it. It was on the main line. They they called the main line. Yeah. No. But I'm talking about the main call lines. I mean, I'm I'm talking about the"
    },
    {
      "timestamp": "2026-04-17T13:38:34.287Z",
      "username": "Manuel Gandara",
      "text": "Yeah. Yeah. I have the number. The the the last the last free calls that I have are from Nash yesterday. So I I don't know how to"
    },
    {
      "timestamp": "2026-04-17T13:39:04.031Z",
      "username": "Eric Werner",
      "text": "Calling Ohio seeing if I can hurry up this permit. I'm gonna say"
    },
    {
      "timestamp": "2026-04-17T13:39:04.394Z",
      "username": "Youcef",
      "text": "The main main line. If the main line should ring for anyone that has a number."
    },
    {
      "timestamp": "2026-04-17T13:39:33.965Z",
      "username": "Eric Werner",
      "text": "Hey, please. Maybe have to suck some dicks, but, well, that's the fucking job."
    },
    {
      "timestamp": "2026-04-17T13:39:34.535Z",
      "username": "Youcef",
      "text": "Hello? Wait. But why is this, what's what's your order before you call? 217? Oh, okay. What?"
    },
    {
      "timestamp": "2026-04-17T13:48:34.616Z",
      "username": "Eric Werner",
      "text": "Well, of course, I was not gonna have wouldn't be able to call Oregon at this hour. It's 05:43AM there. We're like, what the fuck are you telling? I'm sorry. Yeah. I already"
    },
    {
      "timestamp": "2026-04-17T13:48:35.126Z",
      "username": "Youcef",
      "text": "Oregon, I thought I thought you said Ohio. Yeah. It's it's too early on Oregon, of course."
    },
    {
      "timestamp": "2026-04-17T13:49:04.044Z",
      "username": "Lucas Olmedo",
      "text": "Hi, guys. Good morning. Dulcifítame tu voz."
    },
    {
      "timestamp": "2026-04-17T13:49:04.103Z",
      "username": "Eric Werner",
      "text": "Yeah. They came anywhere. Open their eyes. Okay. Mhmm. All the best."
    },
    {
      "timestamp": "2026-04-17T13:49:34.337Z",
      "username": "Lucas Olmedo",
      "text": "Para ser alguien que escucha meta, boludo, tenés un gutural de lorde. Perfecto, sé gutural, hermano."
    },
    {
      "timestamp": "2026-04-17T13:49:34.392Z",
      "username": "Eric Werner",
      "text": "Tengo la garganta hecha mierda ahí. No, amigo, escuchá, tengo una banda. I have a band, if you guys like, a bit of rock, a bit of metal. I have a fucking band that is fucking ass. You have to see"
    },
    {
      "timestamp": "2026-04-17T13:50:04.178Z",
      "username": "Lucas Olmedo",
      "text": "Created, theatrical, or dramatic. I'm always up for some new music, so send it over."
    },
    {
      "timestamp": "2026-04-17T13:50:04.392Z",
      "username": "Eric Werner",
      "text": "The YouTube version because they're they're really I don't know how to say it, but they are very theatrical. How do you say it? Future? Yeah. Theatrical. They're they're fucking, yeah, they're fucking awesome. They're fucking awesome."
    },
    {
      "timestamp": "2026-04-17T13:50:34.157Z",
      "username": "Eric Werner",
      "text": "It's called castle castle rat. And, let me let me see if I no. No. No. Castle rat rat."
    },
    {
      "timestamp": "2026-04-17T13:51:04.910Z",
      "username": "Eric Werner",
      "text": "Right. As a as a mouse. I mean okay."
    },
    {
      "timestamp": "2026-04-17T13:51:05.141Z",
      "username": "Lucas Olmedo",
      "text": "Oh, no caso. I never gave my authorization to put my number, my name, Oh, shit. Okay. Today is a good day for dying. Right? Fucking fry"
    },
    {
      "timestamp": "2026-04-17T13:51:34.277Z",
      "username": "Youcef",
      "text": "Are you still sleeping? Oh, yeah, boss. K. I'm done with this, table. Sorry. You can, slide me if you want."
    },
    {
      "timestamp": "2026-04-17T13:51:34.429Z",
      "username": "Eric Werner",
      "text": "I put this on netting team also. Okay. I'm processing two '17, so don't worry. No worries. I don't know if I didn't see the dashboard or the main email. I don't know where it's the manual review. Lucas, you can go ahead and check. And"
    },
    {
      "timestamp": "2026-04-17T13:52:04.135Z",
      "username": "Eric Werner",
      "text": "Nineteen okay. I just I can check up the recap wasn't, like, fully updated. So I wasn't able to, like,"
    },
    {
      "timestamp": "2026-04-17T13:52:04.433Z",
      "username": "Youcef",
      "text": "Did you, read the recap? Let me see the recap then. It's not it's was written at seven"
    },
    {
      "timestamp": "2026-04-17T13:52:04.808Z",
      "username": "Lucas Olmedo",
      "text": "Did. No. I'm not gonna check it. In ten minutes, Immanuel gets here, and I'm gonna make him check. Sorry. That would be awesome."
    },
    {
      "timestamp": "2026-04-17T13:52:34.156Z",
      "username": "Youcef",
      "text": "PM. What do you mean? That wasn't updated? No. I see. That was probably a new one. Maybe a"
    },
    {
      "timestamp": "2026-04-17T13:52:34.159Z",
      "username": "Eric Werner",
      "text": "No. Because, 02/17 wasn't on the on the recap at all."
    },
    {
      "timestamp": "2026-04-17T13:53:34.764Z",
      "username": "Lucas Olmedo",
      "text": "The fuck? Okay. Esto se va a poner muy interesante. Amiga,"
    },
    {
      "timestamp": "2026-04-17T13:54:04.086Z",
      "username": "Lucas Olmedo",
      "text": "Mañana voy una fiesta BDCM. Una fiesta BDCM. ¿Sabe más oquísimo? ¿Dónde? ¿Todo cuero? Tú, fue muy raro, Te agradezco."
    },
    {
      "timestamp": "2026-04-17T13:54:04.430Z",
      "username": "Eric Werner",
      "text": "¿Una qué? Bueno, limpiate bien el culo. Limpiate bien el tuje, o sea, sé educado."
    },
    {
      "timestamp": "2026-04-17T13:54:34.390Z",
      "username": "Lucas Olmedo",
      "text": "No es mi primera vez, pero todo. O sea, no, perdón, es mi primera vez. Sí es mi primera vez con pero no en una fiesta, o sea, digamos, es la primera vez yendo a una fiesta. Treinta y dos años, sí."
    },
    {
      "timestamp": "2026-04-17T13:54:35.352Z",
      "username": "Eric Werner",
      "text": "Bócate un video en en un tutorial. Y, bueno, sí, pero hay que... Primera vez limpiándome el cool. No tengo que ser."
    },
    {
      "timestamp": "2026-04-17T13:55:04.156Z",
      "username": "Youcef",
      "text": "Oh, what is this you sent me, Eric? Argentinian banter."
    },
    {
      "timestamp": "2026-04-17T13:55:04.207Z",
      "username": "Eric Werner",
      "text": "Greetings. That's a new band I've I've found the other day. Was just looking for music in Kiesp. And this radio from no. No. No. No. It's a you"
    },
    {
      "timestamp": "2026-04-17T13:55:34.146Z",
      "username": "Eric Werner",
      "text": "Band. It's from Seattle. It's, like, it's it's a mash up about it's, like, they they have, like, very theatrical setup. They look like a power metal band, but it's more of a a"
    },
    {
      "timestamp": "2026-04-17T13:56:04.175Z",
      "username": "Eric Werner",
      "text": "How do I say it? It's more like, I don't know, rock. I don't know how to it's they're they're they're different. They're different. They they they're more there's not power metal at all. Everybody, like right. Yeah. Like, some new metal, some"
    },
    {
      "timestamp": "2026-04-17T13:56:04.190Z",
      "username": "Youcef",
      "text": "Oh, nice outfits, I guess. Yeah. I hear it. It's a new kinda, like, new new thing."
    },
    {
      "timestamp": "2026-04-17T13:56:34.230Z",
      "username": "Eric Werner",
      "text": "They they do their their stuff. They they mash up all, a few things here and there. So"
    },
    {
      "timestamp": "2026-04-17T13:56:34.253Z",
      "username": "Youcef",
      "text": "Nice. Nice. So you were like like Lucas, then you like the same, same music."
    },
    {
      "timestamp": "2026-04-17T13:56:34.456Z",
      "username": "Lucas Olmedo",
      "text": "Kind of. I think I'm more I, and we are both enjoying, like, the the"
    },
    {
      "timestamp": "2026-04-17T13:57:04.112Z",
      "username": "Youcef",
      "text": "Uh-huh. So Eric likes the the hard stuff. Not that kind of stuff. No. Not the"
    },
    {
      "timestamp": "2026-04-17T13:57:04.202Z",
      "username": "Eric Werner",
      "text": "Oh, yeah. The heart. The thick and hard stuff."
    },
    {
      "timestamp": "2026-04-17T13:57:04.327Z",
      "username": "Lucas Olmedo",
      "text": "Sharing music to one another. But, Eric is more on the metal side, and I am more on the rock and roll side, if you would. Yeah. Yeah. Yeah."
    },
    {
      "timestamp": "2026-04-17T13:57:34.337Z",
      "username": "Lucas Olmedo",
      "text": "Oh, shit. Be careful with your mind. Yeah. Sure. Obviously."
    },
    {
      "timestamp": "2026-04-17T13:57:34.373Z",
      "username": "Youcef",
      "text": "Don't get your mind, somewhere else, but I'm talking about music here. Right? Yeah. Yeah."
    },
    {
      "timestamp": "2026-04-17T13:57:34.539Z",
      "username": "Eric Werner",
      "text": "Joseph roasting me. I just got roasted by Joseph. Yes. Yes. We know. We know. We know. Me too. Me too."
    },
    {
      "timestamp": "2026-04-17T13:58:04.270Z",
      "username": "Lucas Olmedo",
      "text": "But you said that's a new one. You said you have to be more abusive. Oh, shit. Make sure you put a dermisin in those bugs. Okay. Let's see this YouTube thing that Eric sent. You too."
    },
    {
      "timestamp": "2026-04-17T13:58:04.304Z",
      "username": "Eric Werner",
      "text": "I, be right back guys. I'm gonna, heat up some coffee."
    },
    {
      "timestamp": "2026-04-17T13:58:34.435Z",
      "username": "Youcef",
      "text": "Okay. I mean, pin the reviews. That's what I would assign you. We have many of them. Yeah. But can you add all of those?"
    },
    {
      "timestamp": "2026-04-17T13:58:34.454Z",
      "username": "Lucas Olmedo",
      "text": "I have to complete the the the report for my guys, but I'm free. You you can assign me if you want. I will not make pending reviews. He gets here in, two minutes, three minutes."
    },
    {
      "timestamp": "2026-04-17T13:59:04.573Z",
      "username": "Youcef",
      "text": "Can you help at least do handle them? Because we have a lot. It's gonna take very long to handle all these. Okay. Let's see. We got, like, more than 20 of them, I guess."
    },
    {
      "timestamp": "2026-04-17T13:59:04.684Z",
      "username": "Lucas Olmedo",
      "text": "Mhmm. We have been training on that. Give me give me give me the chance of testing his limits. Oh, he her. There it is. Yeah. I know. But, for example, yesterday, we, we talked about it with Franco, and we are making the guys"
    },
    {
      "timestamp": "2026-04-17T13:59:34.270Z",
      "username": "Lucas Olmedo",
      "text": "Run the manual reviews, like, four or five times, maybe six during the whole day. So I need them quick and sharp on that notice, and we have been training them for some kind of protocol when there are tough orders with proctor base, with superloads, and what what should be the procedure in the"
    },
    {
      "timestamp": "2026-04-17T13:59:34.594Z",
      "username": "Bautista",
      "text": "Hello, Eric. Joseph, good morning."
    },
    {
      "timestamp": "2026-04-17T14:00:04.513Z",
      "username": "Youcef",
      "text": "Okay. And they they are, to be sure, they are checking all this from pending permits page. Right? I don't know about the test it has to be from"
    },
    {
      "timestamp": "2026-04-17T14:00:04.678Z",
      "username": "Lucas Olmedo",
      "text": "Those cases. So I need this for him and all so he can kind of. Yesterday, I told the guys that stop doing that because they are getting the ready to process, and they're waiting for approval too. So they are getting confused and buying stuff they shouldn't buy. They are asking for the fact that are currently being worked on."
    },
    {
      "timestamp": "2026-04-17T14:00:34.276Z",
      "username": "Youcef",
      "text": "Even if it's been worked on, like, pending premise, you like, so here's the rule that you're gonna tell them. They have to check from pending premise page always. Even if the order is waiting for approval or TP, they it can have permits pending. Unless there is a comment not to buy, then they don't buy. But if there is no comment, then they just buy and send."
    },
    {
      "timestamp": "2026-04-17T14:00:34.318Z",
      "username": "Lucas Olmedo",
      "text": "Okay. So the in that case, we should change the the name of the task because if you check pending manual reviews"
    },
    {
      "timestamp": "2026-04-17T14:01:04.675Z",
      "username": "Youcef",
      "text": "Yeah. I know. Yeah. Pending permits from the pending permits page. That's the page that they there's no permit that's gonna be missed there. The only the only the only thing I would say not I would advise them not to buy is, like, they check application time if it's been, like, twenty minutes twenty minutes"
    },
    {
      "timestamp": "2026-04-17T14:01:05.321Z",
      "username": "Lucas Olmedo",
      "text": "There is a tab on the dashboard that says manual reviews. Maybe it should be check, pending permits, and we should start calling that. Okay. Okay. Understood."
    },
    {
      "timestamp": "2026-04-17T14:01:34.576Z",
      "username": "Youcef",
      "text": "This the station buyer. Should let the guy whoever bought that. They can they can just sell him to upload it because sometimes we, like, we make mistakes, and we need, like, to be some time to fix them. So if you if you know what I mean, if if someone is working on an order and he just submitted the permit, they just search and buy it, like, right after he submitted that. Thank"
    },
    {
      "timestamp": "2026-04-17T14:02:04.320Z",
      "username": "Youcef",
      "text": "Case he may make the mistake. Yeah. That's only you. That's all about the others. They all of the others just so so you're aware. I've seen I've noticed this. Like, they submit"
    },
    {
      "timestamp": "2026-04-17T14:02:04.342Z",
      "username": "Lucas Olmedo",
      "text": "Okay. So, okay, I have a I have the the I have a couple of recommendations in the note because, for example, myself, Lucas, I hate it, and you already know this, I hate it when someone messes with my order when I'm still working on it. Right?"
    },
    {
      "timestamp": "2026-04-17T14:02:34.768Z",
      "username": "Lucas Olmedo",
      "text": "Yeah. And I used to do that also, but I I I started to doing that with experience and the past of time. So when an order is submitted and we are waiting for any kind of permit, let's say, for for for argument's sakes, the California ones. So in those in those cases, if"
    },
    {
      "timestamp": "2026-04-17T14:02:35.578Z",
      "username": "Youcef",
      "text": "Permits, and they forget about them. And that's, most of the team."
    },
    {
      "timestamp": "2026-04-17T14:03:05.043Z",
      "username": "Lucas Olmedo",
      "text": "If if I'm still working on that order and I didn't put order x, complete or done, I would hate for someone to put it. That is my case. The rest of the guys needs on the training and the team recaps that we do and, all these training stuff or maybe put a message that all should keep tabs on their orders along the day because it's not like we"
    },
    {
      "timestamp": "2026-04-17T14:03:34.320Z",
      "username": "Lucas Olmedo",
      "text": "Are streaming in orders right now. We have the time and place to do that. I'm I'm telling you this because, we need to start perfecting the dark, corners of the protocol that we have. It's really, really tight, but we have we still have some flaws, and those flaws are coming from a a place of inexperience in this job. I did the same thing when I was, young,"
    },
    {
      "timestamp": "2026-04-17T14:04:04.764Z",
      "username": "Lucas Olmedo",
      "text": "In this company. So and, also, for example, the last few days, we have a zero thirteen g and a that we have in Alabama denied, and we are getting you the protocol detects that if you have the possibility of buying an a permit because it's ready to purchase, you tell a you tell the operator"
    },
    {
      "timestamp": "2026-04-17T14:04:34.839Z",
      "username": "Lucas Olmedo",
      "text": "The operator, is busy or isn't there or whatever, and ask you or or tells you that you should upload it. But first, you consult with the, operator that did that order. In that case, if I see an Alabama denied, I will, investigate why is it denied and why, we are, we should, buy it or not resignate it"
    },
    {
      "timestamp": "2026-04-17T14:05:04.310Z",
      "username": "Youcef",
      "text": "Yeah. You have you have of course, you tell the operator whoever submitted the permits and you tell him, of course. If an application gets denied, you tell him."
    },
    {
      "timestamp": "2026-04-17T14:05:04.325Z",
      "username": "Lucas Olmedo",
      "text": "Or whatever. In that specific case, for example, the dispatch had a talk with someone over Right. Yeah. I know. The application got denied, and then the it was a the guy had some kind of trouble with the load, and it appears that it was never gonna be loaded. So we"
    },
    {
      "timestamp": "2026-04-17T14:05:34.070Z",
      "username": "Lucas Olmedo",
      "text": "Stand down on that order. That is what he was waiting for approval. You know? That is why I I I I am kind of, not not not all the way, but kind of against the pending permits. I think that we should check the manual reviews because check the ready to process and waiting for approval can damage our relationship with the carrier if we buy the wrong thing."
    },
    {
      "timestamp": "2026-04-17T14:06:04.076Z",
      "username": "Lucas Olmedo",
      "text": "Oh, buy without sorry? The waiting for approvals are are things that the from these guys, are handling. They are handling collecting data and waiting for approval."
    },
    {
      "timestamp": "2026-04-17T14:06:04.325Z",
      "username": "Youcef",
      "text": "Uh-huh. So waiting for approval, we should be checking these then. Waiting for the pending permits that are in waiting for approval. Who should who should be checking these? No. No. They're ending they're holding the order. They're handling the order, not the not the perm the permits that are already submitted."
    },
    {
      "timestamp": "2026-04-17T14:06:34.418Z",
      "username": "Youcef",
      "text": "They're not telling the they don't front they don't check pending reviews. If the if there's a waiting for approval, but there is one permit that's pending and it should be bought, and the rest of the order order is waiting for approval, then, you know, the the front desk, they don't check pending reviews. They they just check the the rest of the permits that, like, if when they're gonna be try and put them RTP. But the the one permit that's that's pending, that's another job to check. So so that's what I'm telling you. Like, pending perm this is why they have to check from pending permits."
    },
    {
      "timestamp": "2026-04-17T14:07:04.469Z",
      "username": "Lucas Olmedo",
      "text": "Let me check something."
    },
    {
      "timestamp": "2026-04-17T14:07:04.856Z",
      "username": "Youcef",
      "text": "Page. If it's, as I said, like, if it's old if it's a new order, Nathan, yeah, maybe they should they just should just see, like, to, like, ask the operator if it's a new order that a new application that just have been submitted. But if it's an old order, doesn't matter whether it's waiting for approval, RTP. They just check if it's if the permit is approved, they send it. If it's not if it's not pending, they ask the operator and if it's"
    },
    {
      "timestamp": "2026-04-17T14:07:35.002Z",
      "username": "Lucas Olmedo",
      "text": "Okay. I would make a recommendation. I'm checking the hey, Nash. You should hear this also. I I will make a a suggestion. We should have the order status on one of the columns on the pending permits page or or the ones that are still being worked on that has, I don't know, like, less than an hour or"
    },
    {
      "timestamp": "2026-04-17T14:08:04.571Z",
      "username": "Lucas Olmedo",
      "text": "Something like that, we should, not do them and alert the operator. You know? For example, I was telling Youssef I we were talking, about the checking manual reviews because, I am training the guys in Processing Room 3 to make that specifically, several times a day."
    },
    {
      "timestamp": "2026-04-17T14:08:04.608Z",
      "username": "NashT",
      "text": "I'm not sure what you meant."
    },
    {
      "timestamp": "2026-04-17T14:08:34.347Z",
      "username": "Lucas Olmedo",
      "text": "But they are checking, waiting for approvals with orders that are specials or have special comments from the dispatch telling us not to buy some stuff. We have orders that are still working on while the guys in pending reviews are checking them, and I cannot speak for the whole team. Personally, I, as an operator, as processing operator, if you mess with, my order while I'm"
    },
    {
      "timestamp": "2026-04-17T14:09:05.492Z",
      "username": "Lucas Olmedo",
      "text": "Still working on that order, that's a mess. That's too many hands on the same order. And I should I am trained, but the guys should get the habit of not releasing the order until they have checked everything that they have ordered and still hasn't come. But yesterday, we have a a a guy working on an order, and I had a a guy in processing three asking me for"
    },
    {
      "timestamp": "2026-04-17T14:09:34.365Z",
      "username": "Lucas Olmedo",
      "text": "An order that was still being worked on. So we put the status order on the column. Yeah. Mhmm. Yep."
    },
    {
      "timestamp": "2026-04-17T14:09:34.459Z",
      "username": "NashT",
      "text": "So so you're saying so you're saying if you open pending permits, right, the page pending permits, and you have anything there that has more than one hour, right, you see the time, right, on the right side. He should not touch it. I should not go and check manual review because somebody else is buying the permits, and the order is still"
    },
    {
      "timestamp": "2026-04-17T14:10:04.314Z",
      "username": "Lucas Olmedo",
      "text": "I think, I I don't think that you can measure that on a matter of time. I think that we should, put or an or an extra column that says the status of the permit. Or if, for example, we check from the permit. Yeah. Exactly. The status of the order. You're right."
    },
    {
      "timestamp": "2026-04-17T14:10:04.330Z",
      "username": "NashT",
      "text": "Being processed? Well, so so so let me pause it. Let me pause it. You mean the status of the order, not the permit. Correct? Okay. Okay. Okay. But wait wait a second."
    },
    {
      "timestamp": "2026-04-17T14:10:34.279Z",
      "username": "NashT",
      "text": "Now the the you have a column there. Said application time. Do you see it? Now if I open that and I sort it and I see there's application time fourteen hours ago, correct, or three hours ago or one hour ago, Isn't that enough knowledge for me to go and be like, okay. This is thirty minutes ago. It's okay. You know what I mean? This is one hour ago. Maybe I need to go check it regardless who"
    },
    {
      "timestamp": "2026-04-17T14:11:04.130Z",
      "username": "NashT",
      "text": "Like, we're talking about a tier room three available to do something guy, to go and check a panel manual reviews. If there is application time more than one hour, right, now he it becomes active for validation. Right? I can hide anything that's less than one hour. You know what I mean? And only if it's if it shows here, if it's more than an hour since it was applied, we should send somebody to go check. Because maybe the guy that's buying those"
    },
    {
      "timestamp": "2026-04-17T14:11:34.247Z",
      "username": "Youcef",
      "text": "They just lost the operator. So, yeah,"
    },
    {
      "timestamp": "2026-04-17T14:11:34.258Z",
      "username": "Lucas Olmedo",
      "text": "Yeah. Yeah. Yeah. Let me put it this way. Let me put it this way. Yesterday, I had an order when I was starting my shift, a 100"
    },
    {
      "timestamp": "2026-04-17T14:11:35.263Z",
      "username": "NashT",
      "text": "Was already reassigned. He already bought the four oranges. Right? And he's reassigned to the next high priority to buy the oranges. That should not be the reason to stop a manual, pending manual check. You know what mean? Why would that stop the pending manual check?"
    },
    {
      "timestamp": "2026-04-17T14:12:04.243Z",
      "username": "Lucas Olmedo",
      "text": "'21. I don't know. It was a new carrier or something like that. And we had an Oregon that was applied the day the day before that by Jose. And I checked, like, 30 times in one hour because it was the first permit of all, and Oregon hasn't come. And I had Emanuel, for example, checking manual reviews and telling me, yeah. What's up with this Oregon? I had my eye on that Oregon. But the"
    },
    {
      "timestamp": "2026-04-17T14:12:34.195Z",
      "username": "NashT",
      "text": "And, Lucas, you you are addressing one specific case that but how did that affect the efficiency?"
    },
    {
      "timestamp": "2026-04-17T14:12:34.929Z",
      "username": "Lucas Olmedo",
      "text": "Order was ready to process, and I was still working on that. That, I don't know the word for it, but, it's, like, stuck my process of working on that order. I should be as a processing operator pending on all the, order"
    },
    {
      "timestamp": "2026-04-17T14:13:04.442Z",
      "username": "Lucas Olmedo",
      "text": "I think that the guys who checks manual reviews, should check only pending manual reviews, or we should change the name of the task. It's a suggestion,"
    },
    {
      "timestamp": "2026-04-17T14:13:04.639Z",
      "username": "Youcef",
      "text": "As I said, Lucas, you but Lucas is talking about something else also. He's saying that, basically, the, like, the orders that are waiting for approval and, like, collecting data, we shouldn't check them. But that's, as I said, Lucas, this this"
    },
    {
      "timestamp": "2026-04-17T14:13:04.809Z",
      "username": "NashT",
      "text": "Of the team. How did that could he create a negative impact? It is pending, man."
    },
    {
      "timestamp": "2026-04-17T14:13:34.162Z",
      "username": "NashT",
      "text": "Yeah. Pending permit. So so, guys, the the page pending permits, it shows only the permits that we applied. We did step one. And regardless if somebody's working on it or not working on it, we need every hour to check on it and see what's going on. Is it ready? Is it not ready? Maybe it's a Friday. It's busy. It's crazy. We can't miss"
    },
    {
      "timestamp": "2026-04-17T14:13:34.310Z",
      "username": "Youcef",
      "text": "Status is for the order, not for the perm permits. There are some orders that are waiting for approval, but they have pen penned the permits, and that they they should be checked."
    },
    {
      "timestamp": "2026-04-17T14:14:04.246Z",
      "username": "Lucas Olmedo",
      "text": "I can do it while the rest count and you both train."
    },
    {
      "timestamp": "2026-04-17T14:14:06.259Z",
      "username": "NashT",
      "text": "Out on on something that was approved or not approved or denied. You know what I mean? That's why we have this check pending manuals. It's not about you. Again, this is something for us to have a a system in place to make sure that if somebody can't, right, or somebody missed it or maybe somebody's on break or maybe somebody went to the bathroom or maybe somebody lost power or maybe somebody whatever happens, this is a fallback protocol."
    },
    {
      "timestamp": "2026-04-17T14:14:34.446Z",
      "username": "Lucas Olmedo",
      "text": "No. I'm not saying that, man. I I am trying to, to raise the sharp corners of the protocol. That's all. I'm making a suggestion. It's not about me. It's not about anything. It's me trying to trying to make a"
    },
    {
      "timestamp": "2026-04-17T14:14:34.503Z",
      "username": "NashT",
      "text": "Call to minimize exposures and blinds blind spots, Lucas. This is not about you who's better or or somebody that somebody else that doesn't do it. This is a fallback protocol. You know?"
    },
    {
      "timestamp": "2026-04-17T14:15:04.177Z",
      "username": "Youcef",
      "text": "Yeah. Like I like I told you, so the the the the the worry that you have, Lucas, is that you have you're you're working on an order right now, and you just submitted the permit. You're worried that someone else is, like, gonna touch your order and see and upload your permits. But as"
    },
    {
      "timestamp": "2026-04-17T14:15:04.442Z",
      "username": "Lucas Olmedo",
      "text": "A suggestion so we can work better. I think that the process of checking manual reviews is incomplete. But if you tell me that, I will still follow your orders and say whatever you tell me to do. I was just doing a"
    },
    {
      "timestamp": "2026-04-17T14:15:34.206Z",
      "username": "Youcef",
      "text": "I still told you. But, yeah, but"
    },
    {
      "timestamp": "2026-04-17T14:15:34.593Z",
      "username": "Lucas Olmedo",
      "text": "Okay. I can ask for check manual reviews and stay out of x x order that I'm working on. That that's no problem. I I what I'm saying is is is one thing. The the the the training have has changed along this way, but in the previous times that you you you trained me, the things has changed in time. We have perfecting we have"
    },
    {
      "timestamp": "2026-04-17T14:16:04.028Z",
      "username": "Youcef",
      "text": "And that's that's what I told you. So the this is what you should tell the guys, like, in application time. When you see the application time"
    },
    {
      "timestamp": "2026-04-17T14:16:04.252Z",
      "username": "Lucas Olmedo",
      "text": "Perfected, our situation, our protocols. We have, fulfilled many blind spots, and I am trying to do just that, by asking the suggestion of, some orders should not be mangled with, especially if it if it is already an operator working on that or it has an special case."
    },
    {
      "timestamp": "2026-04-17T14:16:34.220Z",
      "username": "Lucas Olmedo",
      "text": "Exactly. And that that"
    },
    {
      "timestamp": "2026-04-17T14:16:34.420Z",
      "username": "Youcef",
      "text": "Been, like, twenty minutes. Maximum let's do it to maximum twenty minutes. Then they should not buy the permit, but they should just tell the operator. They tell them either, like, it's it's RTP. If it's, like, ready to purchase or it's been it's it's already been approved or denied. They just sell the operator. They don't do anything. So they get permission from the operator. If it's been twenty minutes, if it's longer than that, they can they can do whatever they want unless they there's common stock to buy or because, as I told you, the the the thing is, like, this happened to me or"
    },
    {
      "timestamp": "2026-04-17T14:17:04.231Z",
      "username": "Lucas Olmedo",
      "text": "You are right. You are right. And I am agreeing. I I you're right, Joseph. And I"
    },
    {
      "timestamp": "2026-04-17T14:17:04.507Z",
      "username": "Youcef",
      "text": "Ready also. I don't I don't need someone to when I'm working on an order also, I sometimes I can make a mistake, and I go and I I submit a permit, for example, and then I realized that I made a mistake. So I go back and fix it, like, ten minutes after that. That's why I'm saying that whoever is checking pending reviews, they shouldn't touch the orders that are application that are just being submitted, like, twenty minutes ago ten, twenty minutes ago."
    },
    {
      "timestamp": "2026-04-17T14:17:34.862Z",
      "username": "NashT",
      "text": "Not a bad. It might be so some"
    },
    {
      "timestamp": "2026-04-17T14:17:34.908Z",
      "username": "Lucas Olmedo",
      "text": "I agree with you. The other thing that I wanted to tell you is, Nat just told me that, it's not about me and whatever. Okay. Awesome. I get that it's not about me. But if I have been through some, you have some echo on us. If I have been, through some training made by my teammates, you know, if I am able to check those"
    },
    {
      "timestamp": "2026-04-17T14:18:04.115Z",
      "username": "Lucas Olmedo",
      "text": "Because the training that you gave me, prepare me for that. We should be preparing the newer guys to do exactly the same. We need to to to to sustain a a a performance that is equal for every operator. I get that it's gonna take some time. Yeah."
    },
    {
      "timestamp": "2026-04-17T14:18:04.181Z",
      "username": "NashT",
      "text": "I have a better idea, guys. I have a better idea. So I'm thinking this. Let me show you."
    },
    {
      "timestamp": "2026-04-17T14:18:34.106Z",
      "username": "NashT",
      "text": "I'm thinking that we in here on this page, we don't show anything that's that's less than one hour. Only if it's more than one hour is gonna show up on the list. In pending manuals, we do not display anything that has less than one hour. K? We're gonna hide them."
    },
    {
      "timestamp": "2026-04-17T14:18:34.326Z",
      "username": "Youcef",
      "text": "That's good, but I I think one hour is still too long. Like, sometimes permits can get denied within ten minutes, and they should be noticed, like"
    },
    {
      "timestamp": "2026-04-17T14:19:04.083Z",
      "username": "NashT",
      "text": "Wait a second. Wait a second. Wait a second. Wait wait a second. Wait a second. The the the status of the order of pending manual reviews"
    },
    {
      "timestamp": "2026-04-17T14:19:04.321Z",
      "username": "Lucas Olmedo",
      "text": "You know when you know when we have, an order done or complete, you send it automatically to pending manual reviews? Maybe maybe the page pending permits shouldn't show a pending permit for on ready to process."
    },
    {
      "timestamp": "2026-04-17T14:19:34.337Z",
      "username": "NashT",
      "text": "Right, is the status of the warder. We don't confuse the warder and the permits. Here we have the permits that have step one completed. Okay? This is the permits that have step one completed and step two not done regardless of the order. Makes sense? So when they go in here, regardless if it's being processed, not processed, and, completed, not completed, they are displayed here."
    },
    {
      "timestamp": "2026-04-17T14:20:04.244Z",
      "username": "NashT",
      "text": "I can display a a, we have the timer. You say thirty minutes? We can have yeah."
    },
    {
      "timestamp": "2026-04-17T14:20:04.712Z",
      "username": "Lucas Olmedo",
      "text": "Right. Okay. Yeah. No. I think 30 is a is a correct amount. We we should we the we always tell the client that they should have the first permit under thirty minutes. So thirty minutes, I think, that is a pretty decent time for a check-in manual reviews."
    },
    {
      "timestamp": "2026-04-17T14:20:04.734Z",
      "username": "Youcef",
      "text": "Immediately. That's why I think twenty minutes is a good time. Oh, twenty, I guess. Twenty is is ideal."
    },
    {
      "timestamp": "2026-04-17T14:20:34.390Z",
      "username": "NashT",
      "text": "Okay. So on this page, if the application time is less than thirty minutes, we're not gonna show the order. We're gonna hide it. So we're gonna keep everything that's more than thirty. Thirty or more. And, also, what we can do"
    },
    {
      "timestamp": "2026-04-17T14:20:35.388Z",
      "username": "Lucas Olmedo",
      "text": "Wyoming, Oregon, Iowa, Arkansas, those, Pennsylvania, those states, when they go under manual review, they don't even take, like, fifteen minutes to get there. So thirty minutes, I think, is pretty okay even if we are being busy."
    },
    {
      "timestamp": "2026-04-17T14:21:05.502Z",
      "username": "NashT",
      "text": "We should show we could show the face of the person that's assigned to this warder in processing. The processing face, the icon of that face could be here, so it kind of gives us a, a visual understanding on who works on this, order right now. And and I'm talking about the face that we have right here. This is the assigned faces that we have in here. Not the routing, but the processing, assignments."
    },
    {
      "timestamp": "2026-04-17T14:21:34.080Z",
      "username": "Lucas Olmedo",
      "text": "Okay. I guess that is a great idea."
    },
    {
      "timestamp": "2026-04-17T14:21:34.250Z",
      "username": "Youcef",
      "text": "And I have one one more idea. So if you wanna yeah. So, like, right now, we have many pending pending permits as you can see. Like, sometimes it's it's best if we assign two guys, but they're gonna just gonna they're just gonna be crushing into others into the others. So, like, basically, we should have a"
    },
    {
      "timestamp": "2026-04-17T14:22:04.090Z",
      "username": "NashT",
      "text": "Let me send it to the to the go ahead. Mhmm. No. We have a protocol for that. They put the screenshot. They need to put the screenshot in comments."
    },
    {
      "timestamp": "2026-04-17T14:22:04.441Z",
      "username": "Lucas Olmedo",
      "text": "I was gonna say that it's too much to us. It's it's too much to us, for the guys who check manual reviews that check the time that that screenshot was pasted on"
    },
    {
      "timestamp": "2026-04-17T14:22:05.093Z",
      "username": "Youcef",
      "text": "Mark there and on each of the, like, beside the states. That's basically just someone whoever checks that PIN, that specific state, they click on that check mark, and it's gonna say last this permit was last checked by whoever did that. And it what has to be the type. Yeah. I know about that. We have a screenshot, but it's not"
    },
    {
      "timestamp": "2026-04-17T14:22:34.166Z",
      "username": "Lucas Olmedo",
      "text": "The comments. I I I dig the the the thing that you are saying. I don't quite think for me, it's personal. I don't quite think that it's a good idea of having two people checking manual reviews. We haven't done that so far, and the guy who always"
    },
    {
      "timestamp": "2026-04-17T14:22:34.455Z",
      "username": "Youcef",
      "text": "So the this the issue with the screenshot is that it's it's basically oh, it lasts just lift. Good."
    },
    {
      "timestamp": "2026-04-17T14:22:54.929Z",
      "username": "RADU",
      "text": "Good morning, guys. Good morning, good morning."
    },
    {
      "timestamp": "2026-04-17T14:22:55.499Z",
      "username": "Manuel Gandara",
      "text": "Yeah. I don't know what to say. Don't have it here."
    },
    {
      "timestamp": "2026-04-17T14:22:55.525Z",
      "username": "Lucas Olmedo",
      "text": "Checks the manual reviews, has to face the music. And I think that is a good way of showing them that we have some long task, long orders. And I think it's a good way, to to to joke the the they have the the skill of checking manual reviews."
    },
    {
      "timestamp": "2026-04-17T14:29:33.947Z",
      "username": "NashT",
      "text": "Eugene, how are doing, buddy? How was the meeting yesterday? Tell us."
    },
    {
      "timestamp": "2026-04-17T14:29:34.259Z",
      "username": "Eugene Arnaut",
      "text": "Hi, Nash. Good. Thank you. Okay. That was a good one. The good thing is that these guys, they had just moved to the new office. And from how I understand, like, they're gonna have, like, around 40 trucks."
    },
    {
      "timestamp": "2026-04-17T14:30:04.193Z",
      "username": "Eugene Arnaut",
      "text": "But now they were, just three of the guys because they are just, like, moving the computers and everything. They are, like, making the new office work. And, most of the guys from how I understand, like, we're gonna have a lot of dispatches from one of the carriers. So it's kind of, a thing that I I will tell you later on this one. It's it's kinda like the guys who"
    },
    {
      "timestamp": "2026-04-17T14:30:33.961Z",
      "username": "NashT",
      "text": "Ajá."
    },
    {
      "timestamp": "2026-04-17T14:30:34.172Z",
      "username": "Eugene Arnaut",
      "text": "Required to keep this one as a as a small secret, let's say, this way. Sorry, guys. But that was good. I was showing them the estimated tool. They have a new guy, the Chris. We have Nick already. He worked with us. He knows about his estimator, about the dashboard, how he can check the prices on the loads and everything. And hope they're gonna start it like they wanna be ready for the summertime."
    },
    {
      "timestamp": "2026-04-17T14:31:04.404Z",
      "username": "Eugene Arnaut",
      "text": "So, anyway, I think I'm gonna visit them again once they're gonna be, like, more dispatches in the office. But that was good. There was a I think this, like, a promising client. Those are really nice guys. This Nick from MJ Express. So everything was okay. Everything was smooth. I don't know what kind of coffee they drink, honestly."
    },
    {
      "timestamp": "2026-04-17T14:31:34.243Z",
      "username": "Eugene Arnaut",
      "text": "Because there was, like, almost twelve in the evening when I came home, and I couldn't sleep till four in the morning. But that was okay, Nash. That was a good meeting with them. Also, we have this SP mic, if you remember the guy from last week."
    },
    {
      "timestamp": "2026-04-17T14:32:04.022Z",
      "username": "NashT",
      "text": "Mhmm. Mhmm. So as he gave you a a referral?"
    },
    {
      "timestamp": "2026-04-17T14:32:04.326Z",
      "username": "Eugene Arnaut",
      "text": "He's gonna set up soon a new carrier. I sent him the template already, but as usual okay. Welcome to San Luis. We'll go manage this. I don't think it's a referral, Nash. I think they have one more carrier, but I don't know who's the owner yet. And the guy, Mike, told me that they work with one more carrier. I don't know if it's their comp"
    },
    {
      "timestamp": "2026-04-17T14:32:34.590Z",
      "username": "Eugene Arnaut",
      "text": "Or not their company, but it's something close to them. TurboTrans. No. That's, no, that's a different one. Good. They replied to an email sent on March 17 for another new carrier, TurboTrans."
    },
    {
      "timestamp": "2026-04-17T14:33:04.092Z",
      "username": "NashT",
      "text": "Okay. Youssef, can you check today on the status of the new clients with"
    },
    {
      "timestamp": "2026-04-17T14:33:04.396Z",
      "username": "Eugene Arnaut",
      "text": "Yeah. That was Tatiana. Okay. So we need to work on this TurboTrans, and then we're gonna have another carrier from SP. So let's say, like, a good starting Friday."
    },
    {
      "timestamp": "2026-04-17T14:33:34.202Z",
      "username": "Youcef",
      "text": "Okay. Yep. I'll check with him. Can we somehow, like, know the most recent clients? Or"
    },
    {
      "timestamp": "2026-04-17T14:33:34.262Z",
      "username": "NashT",
      "text": "So, Walter, do a quick rundown and see what's going on with the new client status on the accounts activation. Do a do a check. Thank thank you. See how he's doing, like, a small a small audit on on the execution."
    },
    {
      "timestamp": "2026-04-17T14:34:05.061Z",
      "username": "Eugene Arnaut",
      "text": "Just a second, please, Youssef. The one that just received the documents is for TurboTrans. I'm gonna send it to you now, the the email. And the one the other one I'm gonna send you in an email again. They said that they're gonna have a load from, Kansas to Pennsylvania."
    },
    {
      "timestamp": "2026-04-17T14:34:34.449Z",
      "username": "Eugene Arnaut",
      "text": "Yeah. But I'm gonna give a call to this new TurboTrans because the last time I spoke with them was on March. So I wanted to make an update on the laws that they're planning if it's gonna be, like, for today or not. But the one for the second one that I'm gonna send you is gonna be for today. Mhmm."
    },
    {
      "timestamp": "2026-04-17T14:34:34.530Z",
      "username": "Youcef",
      "text": "So these are new clients we need to add them or? Okay. Send them to me both so I can I can tell also?"
    },
    {
      "timestamp": "2026-04-17T14:35:04.248Z",
      "username": "Eugene Arnaut",
      "text": "Yep. This one. Oh, the second one, there should be, like, how he said, it's gonna be from Kansas to to Pennsylvania."
    },
    {
      "timestamp": "2026-04-17T14:35:34.275Z",
      "username": "Eugene Arnaut",
      "text": "Just a sec. Have some notes. Just a second, please. Just a sec, Youssef, please. Just a sec. No. No. Youssef. Sorry. I'm the list I have. So he's gonna have a pickup in Arkansas, and delivery is gonna be in Pennsylvania."
    },
    {
      "timestamp": "2026-04-17T14:35:34.461Z",
      "username": "Youcef",
      "text": "Do you know the the states of this, this second one? Okay."
    },
    {
      "timestamp": "2026-04-17T14:36:04.873Z",
      "username": "Eugene Arnaut",
      "text": "And he told me that he's gonna check if they have their account in Tennessee. If not, I told him already that Tennessee is not gonna be possible together today. As well for the Ohio, I need, yeah, I need to inform them as well. So, once he's gonna send me the paperwork, he's gonna send me the pickup, postcode and ZIP code. So we're gonna know exactly how we can avoid Tennessee. No. Not yet."
    },
    {
      "timestamp": "2026-04-17T14:36:34.155Z",
      "username": "Eugene Arnaut",
      "text": "Yeah. Walter knows about this one, the last email that I sent you. But Walter doesn't know about the first email that I sent you to I need yep. So I told him that the client is gonna check the Tennessee, and he's gonna check the Ohio as well. If not, we're gonna let the client know for the Ohio State that how Walter told me that their insurance company should fill out some forms"
    },
    {
      "timestamp": "2026-04-17T14:36:34.472Z",
      "username": "Youcef",
      "text": "Yeah. How are you also? Oh, because the load did he tell you? Okay. Let me just tell Walter then to at least, do the early state. Oh, you know what I mean about these states? Okay. Great."
    },
    {
      "timestamp": "2026-04-17T14:37:04.147Z",
      "username": "Eric Werner",
      "text": "Hi, Youssef. Are you here? Can you hear me? I'm here. Sorry. I'm fine. Okay."
    },
    {
      "timestamp": "2026-04-17T14:37:04.180Z",
      "username": "Youcef",
      "text": "Alright. Yep. I, Eric. Yep. You've got this, RTP zero zero five."
    },
    {
      "timestamp": "2026-04-17T14:37:34.131Z",
      "username": "Eric Werner",
      "text": "Okay. Okay. Let me assign you. Got it."
    },
    {
      "timestamp": "2026-04-17T14:37:39.074Z",
      "username": "Eugene Arnaut",
      "text": "On the Ohio account account state account."
    },
    {
      "timestamp": "2026-04-17T14:37:39.114Z",
      "username": "NashT",
      "text": "¿Aló?"
    },
    {
      "timestamp": "2026-04-17T14:37:39.115Z",
      "username": "Youcef",
      "text": "K. I'm gonna go talk to Walter right now. Albert is back."
    },
    {
      "timestamp": "2026-04-17T15:18:13.710Z",
      "username": "Eric Werner",
      "text": "Pero el don Teiceno, Julio, sí, era un año, era"
    },
    {
      "timestamp": "2026-04-17T15:18:43.922Z",
      "username": "Eric Werner",
      "text": "Porque de eso."
    },
    {
      "timestamp": "2026-04-17T15:34:13.521Z",
      "username": "Lucas Olmedo",
      "text": "¿Medio de esa orden que me asignaste para que chequee y asigne o para que la trabaje yo? Mándame la de permit room, cuanta seca. Ahí la laburo, niña."
    },
    {
      "timestamp": "2026-04-18T00:18:32.720Z",
      "username": "Jose Alonzo",
      "text": "Hey, Nash. Uh-huh. Let me go back to my PC. Yeah. I checked. Let me do one last check. 4150 is"
    },
    {
      "timestamp": "2026-04-18T00:18:32.895Z",
      "username": "NashT",
      "text": "I'm a little confused. 40 one 50 six is waiting for Arizona permit? AFS? No. No. No. No. There is too late to do the checks. My question is, how come we don't have the permit until now? Arizona is not the all day process."
    },
    {
      "timestamp": "2026-04-18T00:19:02.638Z",
      "username": "NashT",
      "text": "How long ago? The whole thing, it was all day in there. And this is again Vitali with Arizona from 02:00."
    },
    {
      "timestamp": "2026-04-18T00:19:02.671Z",
      "username": "Jose Alonzo",
      "text": "Yeah. This says return for clarification. We need to update the registration. Let me see here. March 31. How did I miss that?"
    },
    {
      "timestamp": "2026-04-18T00:19:32.680Z",
      "username": "NashT",
      "text": "It was a return for clarification. Like, exactly. How come?"
    },
    {
      "timestamp": "2026-04-18T00:19:32.775Z",
      "username": "Jose Alonzo",
      "text": "All right services. It says here that the one that we sent, the touch registration shows us expired. Please send a copy of the current registration. That was at 3PM. But the"
    },
    {
      "timestamp": "2026-04-18T00:20:02.681Z",
      "username": "Jose Alonzo",
      "text": "Registration that we have. Yeah. The registration shows it's the registration is expired. That's one thing. But the the one in synchrone, the date, shows 2027 for some reason."
    },
    {
      "timestamp": "2026-04-18T00:20:02.687Z",
      "username": "NashT",
      "text": "It doesn't matter what way. The question why why this is happening?"
    },
    {
      "timestamp": "2026-04-18T00:20:32.778Z",
      "username": "NashT",
      "text": "That's my my that's my not my question, Jose. You understand the the problem? It was a return for clarification, and not nobody does anything? The guy This is so bad, dude. This is, again, Vitali. It's like Vitali Martin"
    },
    {
      "timestamp": "2026-04-18T00:20:33.152Z",
      "username": "Jose Alonzo",
      "text": "And we don't have a we don't have an updated file. Yeah. Do. I think it went over my head. I didn't didn't catch this."
    },
    {
      "timestamp": "2026-04-18T00:21:02.562Z",
      "username": "Jose Alonzo",
      "text": "There's not much that we can do because these permits, they require a a proper registration. And his truck, we don't have that file."
    },
    {
      "timestamp": "2026-04-18T00:21:02.654Z",
      "username": "NashT",
      "text": "We're aiming for them to get, like, to give them a shitty service. So what are we doing now? Dude, but that's the question that that they should have been done long time ago. I understand that we don't have it, but that"
    },
    {
      "timestamp": "2026-04-18T00:21:32.647Z",
      "username": "NashT",
      "text": "Not the problem why we don't have the permit. We don't have the permit because nobody's looking at these updates on the pending manuals. The problem is that these guys that put an update, nobody's checking what the fuck they're saying. The thing is return, and nobody"
    },
    {
      "timestamp": "2026-04-18T00:21:32.758Z",
      "username": "Jose Alonzo",
      "text": "Yeah. Usually well, usually, they they come to me with, hey. We have this application denied. What do we do with this? And I I tell them what to do. But in this case,"
    },
    {
      "timestamp": "2026-04-18T00:22:02.560Z",
      "username": "Jose Alonzo",
      "text": "Yeah. They did a check, and nobody raised the question. Anything I can do on this situation?"
    },
    {
      "timestamp": "2026-04-18T00:22:32.658Z",
      "username": "Jose Alonzo",
      "text": "Like, to solve it right now? Do you have an idea? Okay. I'm going to, prepare a meeting for Monday about the, about this"
    },
    {
      "timestamp": "2026-04-18T00:22:33.398Z",
      "username": "NashT",
      "text": "This is sad, man. They don't see You're gonna have to use PalmLogistix, MyTruck, the whole fucking bullshit that we did last time. This is so this is so bad. This is so bad."
    },
    {
      "timestamp": "2026-04-18T00:23:03.092Z",
      "username": "NashT",
      "text": "Then did did they report that it's returned? Did they ever say that it's returned? 4156?"
    },
    {
      "timestamp": "2026-04-18T00:23:03.178Z",
      "username": "Jose Alonzo",
      "text": "Permits. Because, the guys already know that if they encounter an issue, they should go to the agent that work on this permit and let them know, hey. You have a problem here with this permit. But in this case, they only reported the stuff, and nothing was done. Uh-huh. It it does say return for clarification."
    },
    {
      "timestamp": "2026-04-18T00:23:32.783Z",
      "username": "NashT",
      "text": "And nobody nobody knows what to do with that. Nobody reached that. That's the problem. Nobody reached that, though. And Francis had only one permit today."
    },
    {
      "timestamp": "2026-04-18T00:23:32.984Z",
      "username": "Jose Alonzo",
      "text": "On the on the last update, I guess nobody paid attention. Yeah. Nobody paid attention. I"
    },
    {
      "timestamp": "2026-04-18T00:24:02.689Z",
      "username": "NashT",
      "text": "This is sad, man. We fucking ignored it. All day long, the team ignored it."
    },
    {
      "timestamp": "2026-04-18T00:24:32.684Z",
      "username": "Jose Alonzo",
      "text": "Yeah. This is really what's going to happen."
    },
    {
      "timestamp": "2026-04-18T00:25:02.636Z",
      "username": "Jose Alonzo",
      "text": "Your truck plate and his VIN number. Okay."
    },
    {
      "timestamp": "2026-04-18T00:25:02.650Z",
      "username": "NashT",
      "text": "Wow. This is sad. So you have to buy a ProLogistix with his VIN number, my truck plate. I don't know. The last time we bought some bullshit for him, you need"
    },
    {
      "timestamp": "2026-04-18T00:25:32.971Z",
      "username": "NashT",
      "text": "To find Arizona for AFS forty one fifty six, you will see them. We already did this bullshit before. And nobody's, like, raising the credit. This is the the the worst part is that nobody's even raising a question. Return for clarification, and it's like, oh, this is just an update. Arizona return. Like, what do you do about Arizona return?"
    },
    {
      "timestamp": "2026-04-18T00:26:02.512Z",
      "username": "Jose Alonzo",
      "text": "Yeah. Yeah. Today, we explained the guys what does it mean to the the trip recall by user and some other stuff, but this is not"
    },
    {
      "timestamp": "2026-04-18T00:26:32.688Z",
      "username": "Jose Alonzo",
      "text": "Arizona, here we have all flight services. Now this is good."
    },
    {
      "timestamp": "2026-04-18T00:27:02.767Z",
      "username": "NashT",
      "text": "This is insane. Его-то она арестается в ту-ту часть."
    },
    {
      "timestamp": "2026-04-18T00:27:03.001Z",
      "username": "Jose Alonzo",
      "text": "I can't find it."
    },
    {
      "timestamp": "2026-04-18T00:28:33.037Z",
      "username": "NashT",
      "text": "Куда-то кюглется, не шёл полый, этотал. Да. Да, что? Мы инспекции трибн, скончал, метали. 7:30, понятно, как оборзил. Да милый, ну, с кем бы ценником милый, ну, вроде трактор, ну, остеокон-то"
    },
    {
      "timestamp": "2026-04-18T00:29:03.152Z",
      "username": "NashT",
      "text": "Да тот формулан я шеди марка. Auto-service, я могу взять какие-то тракеры. Auto-service, просинтаж для auto-service, деньги, violation. Какие-то inspections, какие-то не доносили auto-service. Так, когда алтаемся, इक्कीस, сделаю куклы, пополн-кур на груди."
    },
    {
      "timestamp": "2026-04-18T00:29:32.690Z",
      "username": "NashT",
      "text": "Son, no, que, blá, ya, de por su me, sea, todo es para equipamiento y todas las metas y esta. ¿Qué es denn? Ay, blá."
    },
    {
      "timestamp": "2026-04-18T00:30:03.086Z",
      "username": "NashT",
      "text": "Вообще, так вот. Он забит. Ладно, делать. Да, блин."
    },
    {
      "timestamp": "2026-04-18T00:30:32.915Z",
      "username": "NashT",
      "text": "Бронич, сейчас, мой эдак сейчас. Сиди, как, куда ж ты по-кель. Не гори, если ты, не горись, по-лидям, если ты по-замест. Representative, я, там, опера решилась на шапочку для Петра. Лапера еще с этим, а потом, вот, шопливо шопе."
    },
    {
      "timestamp": "2026-04-18T00:31:32.720Z",
      "username": "Jose Alonzo",
      "text": "Does he have one?"
    },
    {
      "timestamp": "2026-04-18T00:31:33.016Z",
      "username": "NashT",
      "text": "Te check testament, check, check, I do also have time in my test room. Tell me what's gonna be his registration. He should."
    },
    {
      "timestamp": "2026-04-18T00:32:02.530Z",
      "username": "Jose Alonzo",
      "text": "So should I buy the permit, like like what you told me? Okay."
    },
    {
      "timestamp": "2026-04-18T00:32:02.690Z",
      "username": "NashT",
      "text": "Yeah, give it ready. I'll give it a green light now. Let me get him on the line. Что ты, что ты делаешь? Ты считаешь? Таксих. Ты есть куда-то с вами? Вы registrar en OAE?"
    },
    {
      "timestamp": "2026-04-18T00:32:32.717Z",
      "username": "NashT",
      "text": "Arizona Novor's Day permit. Хорошо? У него нет морозит. Вот зацедите на хуй. Я читаю, вот, я читаю, word fresh registration. Наташ. Да, я вижу. Thank you, bye. Я когда я информационно про сами типа, а что круто, что"
    },
    {
      "timestamp": "2026-04-18T00:33:02.664Z",
      "username": "Jose Alonzo",
      "text": "He he can drive at night with this permit. It's 10:10."
    },
    {
      "timestamp": "2026-04-18T00:33:02.795Z",
      "username": "NashT",
      "text": "¿Y ¿Y controlas? ¿Arizona controlas? Ajá. Ajá. Y controlas la registración porque ¿Arizona? ¿Arizona? Yeah. I think you you should cancel the cancel that refusal this. Can you cancel the application?"
    },
    {
      "timestamp": "2026-04-18T00:33:32.710Z",
      "username": "Jose Alonzo",
      "text": "We can just leave it like that and have a note there. Okay. Okay. So is the the DIY department under PanLogistix?"
    },
    {
      "timestamp": "2026-04-18T00:33:32.914Z",
      "username": "NashT",
      "text": "No. Don't leave it. Don't leave it like that. No. You do? No. You'll see on the bridge, shall? Yeah. Don't leave it like that. Just remove it. It does it doesn't have to stay there, please. Okay? Yeah. Get the hybrid, get the unicorn, get"
    },
    {
      "timestamp": "2026-04-18T00:34:02.887Z",
      "username": "NashT",
      "text": "The unicorn and attach it and send it in there. Please, give him the unicorn. Just fuck off. Yeah. Still correct. Não. Tanto tanto não são fácil estar te gay ali. É isso que é isso que tenho, tu can e as loudrome. Acho que eu tenho que ir cenários lá em uns. Não é então."
    },
    {
      "timestamp": "2026-04-18T00:34:33.050Z",
      "username": "Jose Alonzo",
      "text": "Okay. So what's not gonna happen anyways?"
    },
    {
      "timestamp": "2026-04-18T00:34:33.288Z",
      "username": "NashT",
      "text": "Yeah. Give him. He's not gonna have the registration. His registration is not even he doesn't have one. So so use my use my truck. Yeah. What's going on here? Oh, you you dropped it, downstairs somewhere. I can touch it. So he's not gonna"
    },
    {
      "timestamp": "2026-04-18T00:35:02.978Z",
      "username": "Jose Alonzo",
      "text": "Okay. I got the permit. I will send it to him. Okay. Uh-huh. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:35:03.051Z",
      "username": "NashT",
      "text": "I have it anyway to begin with. Thank you. Thank you. The one thing also, when when you work on Fridays, the goal is to get this know, you have the seven out of eight, and then we stop it. Seven out of nine, and then we stop some orders and leave some shit for the overtime and whatever was going on. That that's not good. Eugene is gonna wake up in the morning. He's"
    },
    {
      "timestamp": "2026-04-18T00:35:32.652Z",
      "username": "NashT",
      "text": "Gonna go he's gonna try to close some balances. Right? Until we have nine out of nine, a 100% completion, there is no way for him to close the balance. Therefore, all these orders that we have in here, I can't charge the client. You see everything on the left side? Yeah. I can't charge anything. We have 13,000 or whatever how many thousand of dollars locked in. You know what I mean? That I can't charge. I can't get the money."
    },
    {
      "timestamp": "2026-04-18T00:36:02.861Z",
      "username": "Jose Alonzo",
      "text": "Uh-huh. I know. Yeah. I know. I know. I know. Okay. But the directive today was that, I actually talked about, about this to the team. I told them if you already, finished your, priorities, then complete your order. And I didn't I didn't say to leave something for tomorrow to to to have some money. I actually try to close everything, as I can. The only one that had some permits that could that could be bought, is actually, it's"
    },
    {
      "timestamp": "2026-04-18T00:36:32.627Z",
      "username": "Jose Alonzo",
      "text": "DND4454. And that's because I have an Ohio, under manual review, but everything else can be bought. Besides that, yeah. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:36:32.643Z",
      "username": "NashT",
      "text": "Correct. Mhmm. At last three 96, Minnesota could have been, you know, who can close the thing. You know what I mean? It was one permit short from closing that order. And then and then we have this Francisco with only one permit for the day."
    },
    {
      "timestamp": "2026-04-18T00:37:02.595Z",
      "username": "NashT",
      "text": "Like there there is some things that can be worked out a little bit better. You know what I mean? Axel is a little bit emotional. I know what's going on with him. He's like, he he's"
    },
    {
      "timestamp": "2026-04-18T00:37:02.657Z",
      "username": "Jose Alonzo",
      "text": "Yeah. No. It's not it's not that he's emotional or whatever. It's that he still needs to, you know, understand the pace of processing. It it's, like, the first time that he's been delegating and stuff like that on their on their a day that is that has been, you know, so busy. So today, he he did a"
    },
    {
      "timestamp": "2026-04-18T00:37:32.872Z",
      "username": "Jose Alonzo",
      "text": "Mistake where he you know, everyone was busy, everyone was assigned. And he assigned a tier zero with a twelve four wide order and a 14 fourteen six, I think. It was a big one. Something that he couldn't actually do on on his own. So Franco, had to, you know, leave what he was doing to help him a bit, and everything was being delayed. So I spoke to Lucas and and Axel about it, and we, yeah, we we we we came to an agreement about this."
    },
    {
      "timestamp": "2026-04-18T00:38:02.727Z",
      "username": "Jose Alonzo",
      "text": "So, you know, the protocols and all this stuff. We already have some so many in place, so just try to respect that. Mhmm. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:38:02.896Z",
      "username": "NashT",
      "text": "That way, Francisco, he needs to go send him a message and let him know. You know what I mean? Not just jump in the group. Oh, yeah. I jumped in the group. I asked who he's available. He didn't reply. He just moved forward. You know? No. Wait. What do you mean? I need to assign it. You need to assign him. You need to get him on the call if he's k, and you need to assign him. He needs to be the first one in line. He needs"
    },
    {
      "timestamp": "2026-04-18T00:38:32.705Z",
      "username": "Jose Alonzo",
      "text": "Mhmm. Yeah. I I think he, he was it's weird that he that he wasn't assigned that many orders."
    },
    {
      "timestamp": "2026-04-18T00:38:32.815Z",
      "username": "NashT",
      "text": "To be the first one to take the order. It goes by the highest tiers. You load from the top going down. You know what I mean? So I'm not sure why Francisco had only one permit today. That's And then you have a lot of, routes that are left behind even though the whole Room 3 was there. You know what I mean?"
    },
    {
      "timestamp": "2026-04-18T00:39:02.688Z",
      "username": "NashT",
      "text": "Yeah. Daniel is doing a"
    },
    {
      "timestamp": "2026-04-18T00:39:02.695Z",
      "username": "Jose Alonzo",
      "text": "Yeah. But if if I had okay. So if I had people working on on on the routes, everyone would have stayed until late. So that's that was that wasn't the plan. But we did see now the the dashboard because there there were so many approval approval queues. We had, like, thirteen before two ten minutes before ending or something like that. And I think Daniel is still approving some routes."
    },
    {
      "timestamp": "2026-04-18T00:40:02.719Z",
      "username": "Jose Alonzo",
      "text": "Mhmm. Yeah. Okay. They were busy. It was Federico. Let me see the timeline really quick. So we have"
    },
    {
      "timestamp": "2026-04-18T00:40:02.928Z",
      "username": "NashT",
      "text": "Proving. I understand. But room three room three was doing nothing at the end of the day. You know what mean? On orders. They didn't have many orders assigned because the orders were room two type of orders. And room three was supposed to do routes. You know what I mean? The moment one, they have nothing assigned. They either practice or either they do routes. If there is routes that need to be done, they do routes. You know what I mean? And who do we have in Room 3? What are the names? We can check if they did anything. You know what I mean? Look for the routes. Look for the look for the oranges. Did you did one orange? What time did you checks out?"
    },
    {
      "timestamp": "2026-04-18T00:40:33.003Z",
      "username": "Jose Alonzo",
      "text": "The same hour as me. He'll yeah. But but I think we decided to to put some other people to work. It was Franco doing routes and Ignacio at the end of the day because I also mentioned that Darío was working on routes yesterday, and he wanted to put"
    },
    {
      "timestamp": "2026-04-18T00:40:33.647Z",
      "username": "NashT",
      "text": "Okay. So the last the last round that he did was 545. You know what I mean? 688."
    },
    {
      "timestamp": "2026-04-18T00:41:02.549Z",
      "username": "Jose Alonzo",
      "text": "Other people to work on that. Mhmm. Okay. We're trying to kill every"
    },
    {
      "timestamp": "2026-04-18T00:41:02.868Z",
      "username": "NashT",
      "text": "Everybody. This this I'm not sure what are we doing. This is Friday. There is no selections. There is everybody goes there, and they they available. They jump in the in the routing room. And until the routes are clear, they don't get out unless somebody pulls them out. There is no choosing and selecting and and using, oh, let me send this guy or that guy. No. Everybody needs to continue. Look."
    },
    {
      "timestamp": "2026-04-18T00:41:32.560Z",
      "username": "Jose Alonzo",
      "text": "Thing. Yeah. Oh, but Maximiliano is from front desk. He's not doing routes. He's only front desk."
    },
    {
      "timestamp": "2026-04-18T00:41:32.784Z",
      "username": "NashT",
      "text": "Maximiliano has a gap, like, insane gap of doing that. Yes, he is. Yes, he is. Front desk does the routes also. Room 3 processing a front desk. They all jump in routing room, and they help with routes. They all trained on routes. Every single one of them."
    },
    {
      "timestamp": "2026-04-18T00:42:02.977Z",
      "username": "NashT",
      "text": "What's Roberto doing with approvals? Why Roberto doing doing approvals? What is this? No. He's not. Roberto is doing rots. Roberto, why is he doing training when we have a bunch of, you know, real orders going on? You know what I mean? On this"
    },
    {
      "timestamp": "2026-04-18T00:42:03.067Z",
      "username": "Jose Alonzo",
      "text": "Why not? I mean, Roberto can do approvals. Ah, wait. Robert Robert is from, from this. He doesn't do permit."
    },
    {
      "timestamp": "2026-04-18T00:42:32.567Z",
      "username": "Jose Alonzo",
      "text": "Yeah. He doesn't do permits. He helps with the he help with the route. Yeah. Mhmm. Okay. Mhmm."
    },
    {
      "timestamp": "2026-04-18T00:42:32.830Z",
      "username": "NashT",
      "text": "He does routes. He does Exactly. So he does training PanLogistix midday on a Friday when there is a bunch of routes. I mean, this needs to be addressed. I'm gonna have a meeting on Monday. You you guys gonna have Monday, you're gonna address this. The moment when it become available and you see a number of routes going over six, you jump in the route group, and you arc"
    },
    {
      "timestamp": "2026-04-18T00:43:02.557Z",
      "username": "Jose Alonzo",
      "text": "Okay. Yeah. It was not Christian. Yes."
    },
    {
      "timestamp": "2026-04-18T00:43:02.684Z",
      "username": "NashT",
      "text": "To help. Because what do you have here? You have you close the Friday with routes and approvals and pending. And and and we have people here an hour early stopping from everything. You know what I mean? What time Christian starts at? Christian starts at eleven? Yeah."
    },
    {
      "timestamp": "2026-04-18T00:43:32.731Z",
      "username": "NashT",
      "text": "Last action was at 06:00. One hour of nothing. Dario. Dario, last action before 06:00. You know what I mean?"
    },
    {
      "timestamp": "2026-04-18T00:43:32.760Z",
      "username": "Jose Alonzo",
      "text": "He starts with with me. Yes. But okay. Okay. Okay. Yeah. Mhmm. Okay. So we have some people that are waiting to get, sent over some"
    },
    {
      "timestamp": "2026-04-18T00:44:03.140Z",
      "username": "Jose Alonzo",
      "text": "Do some task, and we have people that are that they know what to do, and they jump at the gun and and do the thing. So we can address this on Monday and establish this, like, try to clean the dashboard on Fridays as much as we can. And, yeah."
    },
    {
      "timestamp": "2026-04-18T00:44:32.773Z",
      "username": "Jose Alonzo",
      "text": "Thank you. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:44:32.962Z",
      "username": "NashT",
      "text": "Yeah. This is this is not good. That's why I ask you if you look at the timeline. How often do you look at that timeline? I'm glad that they're having a good time. That's good that they're having a good time, but they can't leave the board like this. You know what I mean? I like a healthy team when everybody's smiling and they're having a good time at work. That's awesome. This is the best thing ever. But"
    },
    {
      "timestamp": "2026-04-18T00:45:02.759Z",
      "username": "NashT",
      "text": "An hour before, like, at 06:00, the last action. And there is, like, you know, Ignacio yeah. Ignacio, 06:30, the last thing that he did around for VSP. Really? Fisher. Ignacio Fisher. You know what I mean?"
    },
    {
      "timestamp": "2026-04-18T00:45:02.770Z",
      "username": "Jose Alonzo",
      "text": "Yeah. We have a bunch of stuff going on. Ignacio wait. Which Ignacio? Because Ignacio González, he was already doing overtime today. He stays like, okay. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:45:32.576Z",
      "username": "NashT",
      "text": "Juan. What Juan is doing? Is he processing? Last action, 433. You know what I mean? Everybody what?"
    },
    {
      "timestamp": "2026-04-18T00:45:32.750Z",
      "username": "Jose Alonzo",
      "text": "K. Yeah. It is. Mhmm. Okay. I guess I was observing the permits that I didn't look elsewhere. But, we we have to some, also"
    },
    {
      "timestamp": "2026-04-18T00:46:02.840Z",
      "username": "NashT",
      "text": "I already"
    },
    {
      "timestamp": "2026-04-18T00:46:03.016Z",
      "username": "Jose Alonzo",
      "text": "Address the I I need to think about some stuff because we have actual delegation orders, we need to publish some sort of protocol about the the manual reviews on the summary. Like, for example, today, I had the situation where Felipe was assigned to do a manual review run. We had this scheduled every thirty minutes. But since there were so many, thirty minutes already passed, and he didn't finish"
    },
    {
      "timestamp": "2026-04-18T00:46:33.280Z",
      "username": "NashT",
      "text": "So he steps away, and the next guy takes over, and he handles it, continues it. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:46:33.367Z",
      "username": "Jose Alonzo",
      "text": "The the review, and then it was the turn of the other guy to do the review. So he they came to me and, okay. So I'm doing the manual review check, and I'm still not done. Thirty minutes already passed, and then it's the the turn of the next guy. So they are kind of overlapping each other, and it's a short time to be, you know, checking that. And I said, okay. That that makes sense. Exactly. That's what we did. Yeah. That's what we did today."
    },
    {
      "timestamp": "2026-04-18T00:47:02.679Z",
      "username": "NashT",
      "text": "Not I'll tell you that Francisco is available all day."
    },
    {
      "timestamp": "2026-04-18T00:47:02.765Z",
      "username": "Jose Alonzo",
      "text": "But we need to take action on the on the on the permits that are returned for clarification or or trip recall by user or as California denied or whatever. We need to to address that. The thing is that and everyone was so busy at at some point today. So, yeah, it doesn't make any sense."
    },
    {
      "timestamp": "2026-04-18T00:47:32.601Z",
      "username": "Jose Alonzo",
      "text": "Yeah. We do. We do have enough people. Yeah. I I agree with that. Okay. Mhmm."
    },
    {
      "timestamp": "2026-04-18T00:47:32.744Z",
      "username": "NashT",
      "text": "He was available all day. So not really. You had enough people. You did have enough peop Yep. Rodrigo, last action at 06:00. First action at 02:00. You know what I mean?"
    },
    {
      "timestamp": "2026-04-18T00:48:03.248Z",
      "username": "NashT",
      "text": "Roberto has Roberto has a a gap from two forty five to six six zero five. I mean, this is and we had a lot of rounds. It was pretty busy. He could have gotten some rounds. You know what I mean? But he's not doing them because he's choosing to be available. And when when you're available, you jump in the"
    },
    {
      "timestamp": "2026-04-18T00:48:32.702Z",
      "username": "Jose Alonzo",
      "text": "Yeah. Mhmm. Or until you got something else assigned. Yeah. Okay. We're gonna talk about this a moment."
    },
    {
      "timestamp": "2026-04-18T00:48:32.765Z",
      "username": "NashT",
      "text": "Routing. Anytime when there is more than eight routes, you jump and route. Simple. And you stay there until it's zero, and then you come back to your room where somebody pulls you out. That's it. Right. Like, he is 242. Next one, 432. Two hours gap."
    },
    {
      "timestamp": "2026-04-18T00:49:02.666Z",
      "username": "Jose Alonzo",
      "text": "I actually didn't have anything for Matthias today. It was, complicated orders, but I I don't wanna make excuses for everyone. I know everyone work today. Well, except for some for a few. Okay."
    },
    {
      "timestamp": "2026-04-18T00:49:02.748Z",
      "username": "NashT",
      "text": "He should not like, look. The guy again, everybody in Room 3 should not have gaps like this. It's either way they do routes where they do practice orders. Two hour gap. This is not normal."
    },
    {
      "timestamp": "2026-04-18T00:49:33.131Z",
      "username": "Jose Alonzo",
      "text": "Okay. Yeah."
    },
    {
      "timestamp": "2026-04-18T00:49:33.482Z",
      "username": "NashT",
      "text": "Maybe I need to talk to them. Maybe I need to talk to them. Dario has only one rod. There is a bunch of rows that can be done. Filipe has a gap after five to six forty six. You know what I mean?"
    },
    {
      "timestamp": "2026-04-18T00:50:02.492Z",
      "username": "NashT",
      "text": "Federico is doing training. Like, why Federico is doing training? He was doing training orders. But that's not what I'm saying. There there was a bunch of trials that could have been done after 05:00, but he still left."
    },
    {
      "timestamp": "2026-04-18T00:50:02.953Z",
      "username": "Jose Alonzo",
      "text": "Yeah. The the only real order that he got, I had to take cover because it was a complicated situation. So I had to call the driver, and I had to take it from his hand. Okay?"
    },
    {
      "timestamp": "2026-04-18T00:50:32.595Z",
      "username": "Jose Alonzo",
      "text": "Yeah. I think they are still on a on a mentality of training. So, we we need to, you know, take them out of that. Mhmm."
    },
    {
      "timestamp": "2026-04-18T00:50:32.679Z",
      "username": "NashT",
      "text": "Federico is doing training. Leonardo is doing training. You know what mean? Ignacio Matías, Matías is doing training. You know what I mean? And Lucas told him today in the group when I was there. Guys, if you're available, go hook with around. Leave the"
    },
    {
      "timestamp": "2026-04-18T00:51:03.137Z",
      "username": "NashT",
      "text": "Training for later. They didn't do it. So they did training. That's what they did. Yeah. This is not good. Still, there is still there is still a misleading in Room Number 3. Room Number 3 needs improvement, and I'm gonna have to I'm gonna have to do a"
    },
    {
      "timestamp": "2026-04-18T00:51:32.573Z",
      "username": "NashT",
      "text": "Meeting with Room Number 3 and, analyze Friday and go with them over the Friday and ask them some questions and see what they"
    },
    {
      "timestamp": "2026-04-18T00:51:32.704Z",
      "username": "Jose Alonzo",
      "text": "I think, yeah, I think this is, like, the first time that everyone, at least the new guys, had a a Friday like this. So, honestly, I think they they are not acquainted with how we we should be operating on a Friday. That was this busy. So, yeah, I think some some pep talk or something can work to to put"
    },
    {
      "timestamp": "2026-04-18T00:52:03.323Z",
      "username": "Jose Alonzo",
      "text": "Type of, procedure in place so they can know how to act because they are hardwired to if they are free, then you should be doing practice. You know? This should be avoided on on Busy Fridays, like, today. Because we still like you said, we had Federico doing training because he wasn't busy. When he came back from from marketing, training with, safety, I actually couldn't put him to, to buy permits. I know he could he could have done some"
    },
    {
      "timestamp": "2026-04-18T00:52:32.642Z",
      "username": "NashT",
      "text": "Yeah. Yeah. Yep. It's getting where I wanted to be at or is my vision, but we still"
    },
    {
      "timestamp": "2026-04-18T00:52:32.784Z",
      "username": "Jose Alonzo",
      "text": "Routes. Already said that, but I think they are pretty hardwired on the training issue. But overall, Nash, I wanted to ask you, how did you see the the the team, like, in a grand scheme of things?"
    },
    {
      "timestamp": "2026-04-18T00:53:02.766Z",
      "username": "NashT",
      "text": "We're still moving. We still we still have a long way to go. Like, this day today is the average day that we need to average Monday type of workday. Yep."
    },
    {
      "timestamp": "2026-04-18T00:53:02.825Z",
      "username": "Jose Alonzo",
      "text": "That's that's what I told them. Oh, everyone. When everyone was there in the in the group in the in the room, I told them, guys, this is how it's supposed to be on a on a normal day. Like, the when the slow season ends, this is going to be the new normal for everyone. Like, Friday, like, this is gonna be the whole week. And Fridays are"
    },
    {
      "timestamp": "2026-04-18T00:53:32.877Z",
      "username": "NashT",
      "text": "Yeah. I'm gonna put together a protocol for them for, for,"
    },
    {
      "timestamp": "2026-04-18T00:53:33.843Z",
      "username": "Jose Alonzo",
      "text": "Gonna get even more crazier. But they already know I mean, they're I already told them that for experiencing the last year. That's why we had so many new hires is because we were getting, you know, with that many permits. But, yeah, yeah, I think that there's a there there needs to be a change of mentality on the way that we proceed with the with the orders under free time."
    },
    {
      "timestamp": "2026-04-18T00:54:02.910Z",
      "username": "Jose Alonzo",
      "text": "Okay."
    },
    {
      "timestamp": "2026-04-18T00:54:02.924Z",
      "username": "NashT",
      "text": "I'll bring Daniel in here so he can hear it too. Oh, hi, Daniel. So I'm gonna put definitely, on Monday, I'm gonna talk to everybody. If anyone from Room 3, and I don't care if it's processing or it's front desk, Anytime when they are doing training, they need to jump into routing room, okay, and be available for routes. Anytime when there is more than eight routes, they need to jump in and offer help. Like, period. If you're not assigned to"
    },
    {
      "timestamp": "2026-04-18T00:54:32.492Z",
      "username": "Jose Alonzo",
      "text": "Mhmm."
    },
    {
      "timestamp": "2026-04-18T00:54:32.651Z",
      "username": "NashT",
      "text": "Real order, you jump in and you offer help for the routing. Can't have stuff like that where they leave an hour early before the end of the day, and they, like, they they just bounce with, like, leaving, routes in queue. You know what I mean? I mean, Daniel, thank you for staying late and and finishing them, and make sure you start late on Monday, please. Don't don't start early. Make sure you take the time. Always train the time back. Okay?"
    },
    {
      "timestamp": "2026-04-18T00:55:02.710Z",
      "username": "NashT",
      "text": "I'm not sure you can hear me or not. He's doing he's he's doing routes, and, and then Rado is gonna do he's gonna do the approvals once he gets online, I guess. Rado always does 5AM. So and I think I'm gonna have Eugene to train Axel on Accubalance."
    },
    {
      "timestamp": "2026-04-18T00:55:02.861Z",
      "username": "Jose Alonzo",
      "text": "Yeah. That's what yeah. That's what everyone said today."
    },
    {
      "timestamp": "2026-04-18T00:55:32.971Z",
      "username": "Jose Alonzo",
      "text": "Okay. So you can close some orders by the end of the day. Yeah. Think that's every day. Okay."
    },
    {
      "timestamp": "2026-04-18T00:56:02.691Z",
      "username": "Daniel Odusina",
      "text": "Yes."
    },
    {
      "timestamp": "2026-04-18T00:56:02.733Z",
      "username": "NashT",
      "text": "Yeah. I'm gonna have him look into it, and then Yeah. Alright. Talk to you. Thank you, buddy. Daniel, thanks for that for for staying late, buddy."
    },
    {
      "timestamp": "2026-04-18T00:56:03.002Z",
      "username": "Jose Alonzo",
      "text": "Alright, Nash. See you see you Monday or tomorrow. K. Okay. Bye bye. Yeah. Good night."
    }
  ]
}